RESPONSIBILITIES:
- ⦁ Assist and support clients with everyday resource needs.
- Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
- Provide crisis intervention and conflict resolution to residents as needed.
- Assist residents with accessing program services, connecting to resources and understanding and complying with program guidelines and policies.
- Orient new residents to the community.
- Respond to the needs of residents and implement policies and procedures in a consistent manner.
- Complete all required shift paperwork and exchange pertinent information with other staff verbally and/or in the electronic communication log.
- Upload all relevant documents, and enter and exit clients under program enrollment into client database system (i.e. Apricot, HMIS) in a timely manner.
- Perform basic housekeeping duties including occasional meal preparation, supervision of resident chores, and house laundry.
- Regularly assess resident’s safety to be in shelter/transitional housing and obtain medical or law enforcement assistance when necessary.
- Respond to medical crisis and obtain assistance from a supervisor when needed.
- Collaborate with other program staff to ensure appropriate services are provided in compliance with program protocols and follows through on assigned tasks.
- Ensure timely and accurate completion of data entry and reporting, including hotline information, client status updates, incidents reports and other programmatic requirements.
- Monitor and maintain the facility standards to provide a clean, safe and secure environment for residents.
- Report any maintenance or security needs to appropriate parties.
- Participate in staff meetings including supervision, case conferences, trainings and other agency requirements.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
- ⦁ At least 21 years of age.
- Experience working with persons in crisis
- Knowledge of dynamics of domestic violence, sexual assault and homelessness preferred.
- Bilingual (English/Spanish) preferred.
BENEFITS:
- Comprehensive health, dental, and vision insurance
- Additional benefits, including short-term disability, life insurance, and long-term disability and accident insurance
- Generous leave policies with 16 paid holidays, personal day and birthday
- Bilingual (English/Spanish) differential pay
WRC is an Equal Opportunity employer. Employment at WRC is based upon individual qualifications without regard to race, color, sex, religion, national origin, disability status, sexual orientation, gender identity or expression, or any other legally protected status.
Please send a copy of your resume to: jill.marshall@wrcsd.org